Troubleshooting
Fix login, invitations, lessons, audio, sync, roles, billing status, and connection issues.
19 articles
Featured articles
Access & sign-in problems
Can't sign in? Work through these common fixes.
Fix expired, missing, or wrong-address invitations.
Single sign-on not working? Common causes and fixes.
Resolve odd behavior caused by an out-of-date session.
How to reach the AIVO support team and what to include.
Lessons, media & sync
What to try when a lesson won't open or gets stuck.
What to do when a tutor won't respond or appears offline.
Fix no sound, no read-aloud, or a mic that won't work.
Resolve camera and device-permission prompts where activities use them.
Progress not syncing between phone, tablet, and web? Try this.
How AIVO behaves with a poor connection and how to recover.
Supported browsers and how to fix browser-related glitches.
Roles, billing & rosters
Why a subject is locked and how to restore access.
What a usage limit means and your options.
A learner isn't showing up? Here's how to find them.
Seeing the wrong role or missing access? How to fix it.
Paid but still locked? Reconcile your billing status.
Roster looks wrong after import or sync? Diagnose it.
An import was rejected or partly failed — how to fix it.