Invitation problems
Fix expired, missing, or wrong-address invitations.
1 min readUpdated June 15, 2026 Reviewed June 15, 2026
- Didn't arrive — check spam and confirm the inviter used the right email.
- Expired — ask the inviter to resend — see Resending and revoking invitations.
- Wrong address — the inviter should revoke and re-invite the correct email.
- Already have an account — accept while signed in with the invited email.
Note: Inviters can manage these from the learner's care team — see Managing pending invitations.
Was this article helpful?
Related articles
Accepting an invitation
Join a learner's care team or an organization from an email invitation.
Managing pending invitations
See who hasn't accepted yet and take action.
Resending and revoking invitations
Resend an invitation that expired, or revoke access you no longer want.
Login problems
Can't sign in? Work through these common fixes.
Still need help?
Contact Support