Tutor unavailable

What to do when a tutor won't respond or appears offline.

1 min readUpdated June 15, 2026 Reviewed June 15, 2026

Confirm it's not a locked tutor (a billing/access issue) — see Locked subject.
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Try again in a few minutes in case of a temporary hiccup.

Persistent outages? Check the system status link in the footer, then contact support if needed.

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