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AIVO Learning

Troubleshooting

Fix login, invitations, lessons, audio, sync, roles, billing status, and connection issues.

19 articles

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Access & sign-in problems

Login problems

Can't sign in? Work through these common fixes.

Invitation problems

Fix expired, missing, or wrong-address invitations.

Clearing stale sessions safely

Resolve odd behavior caused by an out-of-date session.

Contacting support

How to reach the AIVO support team and what to include.

Lessons, media & sync

Lessons not loading

What to try when a lesson won't open or gets stuck.

Tutor unavailable

What to do when a tutor won't respond or appears offline.

Audio or microphone problems

Fix no sound, no read-aloud, or a mic that won't work.

Camera or permission problems

Resolve camera and device-permission prompts where activities use them.

Mobile synchronization issues

Progress not syncing between phone, tablet, and web? Try this.

Offline or unstable connection

How AIVO behaves with a poor connection and how to recover.

Browser compatibility

Supported browsers and how to fix browser-related glitches.

Roles, billing & rosters

Incorrect role

Seeing the wrong role or missing access? How to fix it.

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Troubleshooting · AIVO Help Center