Incorrect role
Seeing the wrong role or missing access? How to fix it.
1 min readUpdated June 15, 2026 Reviewed June 15, 2026
- If you hold multiple roles, switch context — see Switching between roles.
- If access is missing, the inviting parent or your org admin may need to grant it — see Parent-controlled access (RBAC).
- Newly invited? Make sure you accepted with the invited email — see Accepting an invitation.
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Switching between roles
If you hold more than one role, switch context without signing out.
Accepting an invitation
Join a learner's care team or an organization from an email invitation.
Parent-controlled access (RBAC)
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Can't sign in? Work through these common fixes.
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