TroubleshootingParents
Billing status mismatch
Paid but still locked? Reconcile your billing status.
1 min readUpdated June 15, 2026 Reviewed June 15, 2026
- Confirm the latest payment succeeded — see Failed payments.
- Make sure your payment method is current — see Updating payment information.
- Sign out and back in to refresh entitlements.
Tip: If access still doesn't match your billing, contact support with your invoice and the learner affected — we'll reconcile it.
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