Why is a tutor locked?

Reasons a tutor or subject might be locked and how to unlock it.

1 min readUpdated June 15, 2026 Reviewed June 15, 2026

A tutor can appear locked for a few reasons — most often your plan or your billing status.

Common reasons

Your plan doesn't include this tutor — Free and Pro include a subset; Premium unlocks all 14 tutors. See plans and what's included and request an upgrade.
Subscription inactive, past due, or trial ended — restore access by updating billing. See Failed payments and Billing status mismatch.
Signed in to the wrong account or role — confirm you're on the right learner/role. See Switching between roles.
School-provisioned access changed — your school or district controls provisioning; contact your admin.

Tip: If billing looks correct but a tutor is still locked, contact support with the learner name and the tutor you're trying to open.

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AIVO has four plans — Free, Pro, Premium, and Enterprise. Here's exactly what each includes.

Paid but still locked? Reconcile your billing status.

Step-by-step: change your plan to unlock more access.

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