Billing & PlansParents
Failed payments
What happens when a payment fails and how to restore access.
1분 읽기업데이트됨 June 15, 2026 검토됨 June 15, 2026
If a payment fails on a paid plan, your subscription may move to a past-due state and access can drop (often back to Free-level) until it's resolved.
- Update your payment method — Add a valid card — see Updating payment information.
- Retry the charge — AIVO retries automatically; you can also retry from billing.
Tip: Access should restore shortly after a successful payment. If a tutor is still locked, see Billing status mismatch.
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Updating payment information
Change the card or payment method on your subscription.
Billing status mismatch
Paid but still locked? Reconcile your billing status.
Resuming a subscription
Reactivate a canceled paid plan and restore access.
AIVO plans and what's included
AIVO has four plans — Free, Pro, Premium, and Enterprise. Here's exactly what each includes.
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