TroubleshootingSchool adminsDistrict adminsTeachers

School roster mismatch

Roster looks wrong after import or sync? Diagnose it.

1 min readUpdated June 15, 2026 Reviewed June 15, 2026

Check your source of truth (SIS) — AIVO reflects what it receives — see SIS integration.
Confirm SCIM/roster sync ran successfully — see SCIM.
For file imports, review rejected rows — see Import failure.

Note: Roster changes can take a sync cycle to appear. If it persists, contact support with the school and the discrepancy.

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