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Import failure

An import was rejected or partly failed — how to fix it.

1 min readUpdated June 15, 2026 Reviewed June 15, 2026
  1. Use the latest import template so columns match.
  2. Fix flagged rows (missing required fields, bad formats, duplicates).
  3. Re-upload and review the preview before confirming.

See Learner and staff imports for the full process.

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Import failure · AIVO Help Center