Skip to content
TroubleshootingTeachersSchool adminsDistrict adminsLearners

SSO failure

Single sign-on not working? Common causes and fixes.

1 min readUpdated June 15, 2026 Reviewed June 15, 2026
  • Use your organization's sign-in path, not an email/password form.
  • Confirm your account exists in your IdP and is assigned to AIVO.
  • Admins: verify the SSO configuration — see SSO.

Admins troubleshooting a rollout: see Troubleshooting provisioning.

Was this article helpful?

Related articles

Still need help?
Contact Support

We use privacy-respecting analytics to improve the help center. We never collect form contents or learner data. Is that okay?

SSO failure · AIVO Help Center