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Troubleshooting provisioning

Fix common SSO, SCIM, rostering, and import problems.

1 min readUpdated June 15, 2026 Reviewed June 15, 2026

Where to look

Sign-in fails — see SSO failure.
Accounts missing or extra — check SCIM/roster sync; see School roster mismatch.
Import rejected — see Import failure.

Tip: Still blocked? Contact Support with the school, the action you tried, and any error text (no passwords).

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