Troubleshooting

Can't sign in? Work through these common fixes.

Fix expired, missing, or wrong-address invitations.

Resolve odd behavior caused by an out-of-date session.

How to reach the AIVO support team and what to include.

What to try when a lesson won't open or gets stuck.

What to do when a tutor won't respond or appears offline.

Fix no sound, no read-aloud, or a mic that won't work.

Resolve camera and device-permission prompts where activities use them.

Progress not syncing between phone, tablet, and web? Try this.

How AIVO behaves with a poor connection and how to recover.

Supported browsers and how to fix browser-related glitches.

Why a subject is locked and how to restore access.

What a usage limit means and your options.

A learner isn't showing up? Here's how to find them.

Seeing the wrong role or missing access? How to fix it.

Paid but still locked? Reconcile your billing status.