Troubleshooting

Can't sign in? Work through these common fixes.

Fix expired, missing, or wrong-address invitations.

Single sign-on not working? Common causes and fixes.

Resolve odd behavior caused by an out-of-date session.

How to reach the AIVO support team and what to include.

What to try when a lesson won't open or gets stuck.

What to do when a tutor won't respond or appears offline.

Fix no sound, no read-aloud, or a mic that won't work.

Resolve camera and device-permission prompts where activities use them.

Progress not syncing between phone, tablet, and web? Try this.

How AIVO behaves with a poor connection and how to recover.

Supported browsers and how to fix browser-related glitches.

A learner isn't showing up? Here's how to find them.

Roster looks wrong after import or sync? Diagnose it.

An import was rejected or partly failed — how to fix it.