TroubleshootingParents
Billing status mismatch
Paid but still locked? Reconcile your billing status.
阅读约 1 分钟已更新 June 15, 2026 已审阅 June 15, 2026
- Confirm the latest payment succeeded — see Failed payments.
- Make sure your payment method is current — see Updating payment information.
- Sign out and back in to refresh entitlements.
Tip: If access still doesn't match your billing, contact support with your invoice and the learner affected — we'll reconcile it.
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Failed payments
What happens when a payment fails and how to restore access.
Updating payment information
Change the card or payment method on your subscription.
Why is a tutor locked?
Reasons a tutor or subject might be locked and how to unlock it.
Login problems
Can't sign in? Work through these common fixes.
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