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Missing learner

A learner isn't showing up? Here's how to find them.

1 min de leituraAtualizado June 15, 2026 Revisado June 15, 2026

Confirm you're signed in to the right account and role — see Switching between roles.
Parents: check the learner switcher — see Managing multiple learners.
Staff: the learner may not be in your roster/class — see School roster mismatch.

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Managing multiple learners

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School roster mismatch

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Missing learner · AIVO Help Center