Centro de ayuda

Iniciar sesión Contactar con soporte

TroubleshootingParentsTeachersSchool admins

Missing learner

A learner isn't showing up? Here's how to find them.

1 min de lecturaActualizado June 15, 2026 Revisado June 15, 2026

Confirm you're signed in to the right account and role — see Switching between roles.
Parents: check the learner switcher — see Managing multiple learners.
Staff: the learner may not be in your roster/class — see School roster mismatch.

¿Te resultó útil este artículo?

Artículos relacionados

Managing multiple learners

Add, switch between, and organize several children on one account.

School roster mismatch

Roster looks wrong after import or sync? Diagnose it.

Seeing the wrong role or missing access? How to fix it.

Can't sign in? Work through these common fixes.

¿Aún necesitas ayuda?

Contactar con soporte

Usamos analíticas que respetan la privacidad para mejorar el centro de ayuda. Nunca recopilamos el contenido de los formularios ni datos de los estudiantes. ¿Estás de acuerdo?

Missing learner · AIVO Help Center