Tutor unavailable

What to do when a tutor won't respond or appears offline.

阅读约 1 分钟已更新 June 15, 2026 已审阅 June 15, 2026

Confirm it's not a locked tutor (a billing/access issue) — see Locked subject.
Check your connection and refresh.
Try again in a few minutes in case of a temporary hiccup.

Persistent outages? Check the system status link in the footer, then contact support if needed.

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Why a subject is locked and how to restore access.

What to try when a lesson won't open or gets stuck.

How to reach the AIVO support team and what to include.

Can't sign in? Work through these common fixes.

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