Resetting a password
Reset a forgotten password and get back into your account quickly.
1 min readUpdated June 15, 2026 Reviewed June 15, 2026
- Choose 'Forgot password' — On the sign-in screen, select Forgot password?
- Enter your email — Use the email on your account. We'll send a reset link if a matching account exists.
- Open the reset link — Follow the link and choose a new, strong password. The link expires after a short time for security.
- Sign in — Use your new password to sign in.
Note: Using single sign-on (SSO) through a school or district? Reset your password with your organization's identity provider, not here. See SSO sign-in problems.
Tip: No email arriving? Check spam, confirm you used the right address, then see Login problems.
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