Fixing rostering errors
Diagnose sync gaps, wrong rosters, and failed imports.
1 min readUpdated June 15, 2026 Reviewed June 15, 2026
Most rostering issues trace back to the source data or a sync that needs to re-run.
- Wrong or missing accounts — see School roster mismatch.
- Rejected import rows — see Import failure.
- Broader rollout issues — see Troubleshooting provisioning.
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