Troubleshooting onboarding

Fix the most common snags while setting up your account and first learner.

1 min de lectureMis à jour June 15, 2026 Révisé June 15, 2026

Common onboarding issues

Didn't get the verification email — check spam, wait a few minutes, then resend from the sign-up screen.
Baseline won't start — refresh, check your connection, and confirm audio/mic permissions if the activity uses them.
Wrong grade or level — that's fine; AIVO adapts. You can also request a rebaseline.
Can't add a learner — make sure your email is verified and you're signed in as the parent account.

Tip: Still stuck? Contact Support — we usually reply within a few hours.

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Can't sign in? Work through these common fixes.

Fix expired, missing, or wrong-address invitations.

When and how to recalibrate a learner's baseline.

Create a parent account in a few minutes, then add your first learner.

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