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Account deletion

How to delete an account or a learner, and what happens to the data.

1 Min. LesezeitAktualisiert June 15, 2026 Geprüft June 15, 2026

You can request deletion of an account or an individual learner. Deletion removes personal data according to our retention schedule and legal obligations.

Warning: Deletion is permanent. Export anything you want to keep first — see Data exports. Deleting data is separate from canceling billing.

See Retention for how long data is kept, and Contacting the privacy team for help.

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Account deletion · AIVO Help Center