Getting StartedParents
Troubleshooting onboarding
Fix the most common snags while setting up your account and first learner.
1 min readUpdated June 15, 2026 Reviewed June 15, 2026
Common onboarding issues
- Didn't get the verification email — check spam, wait a few minutes, then resend from the sign-up screen.
- Baseline won't start — refresh, check your connection, and confirm audio/mic permissions if the activity uses them.
- Wrong grade or level — that's fine; AIVO adapts. You can also request a rebaseline.
- Can't add a learner — make sure your email is verified and you're signed in as the parent account.
Tip: Still stuck? Contact Support — we usually reply within a few hours.
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Still need help?
Contact Support