Refund policy

How refunds work and how to request one.

1 min readUpdated June 15, 2026 Reviewed June 15, 2026

If you were charged in error or have a billing concern, contact support and we'll help.

Have your invoice or receipt handy — see Invoices and receipts.
The 14-day trial is designed so you can try paid plans before any charge — no card is required to start — see Trial policy.

Note: Specific refund eligibility follows current AIVO policy and your local consumer protections. Contact Support for your situation.

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How to cancel a paid plan, when access ends, and what happens to your data.

Find, download, and understand your invoices and receipts.

How to reach the AIVO support team and what to include.

AIVO has four plans — Free, Pro, Premium, and Enterprise. Here's exactly what each includes.

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