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Incident reporting

How to report a suspected security or privacy incident.

1 min readUpdated June 15, 2026 Reviewed June 15, 2026

If you suspect a security or privacy incident, tell us right away so we can investigate.

  1. Contact support immediately — Use Contact Support and choose the Security / Privacy topic.
  2. Share what you can — Describe what happened and when. Don't include passwords or sensitive personal data in your message.
Warning: Never send passwords, payment card numbers, or full medical records when reporting. We'll never ask for them.
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Incident reporting · AIVO Help Center